IT Specialist

JOB TITLE

IT Specialist | Full-Time

TEAM/LOCATION

Operations Team 

REPORTS TO

Operations Director

JOB DESCRIPTION OVERVIEW

We are seeking a polished and articulate IT professional with exceptional customer service skills and a proven record in supporting Apple mac and Apple iOS users with diverse levels of experience.  You will provide our staff a positive technological experience both individually and as part of our dynamic IT Department.  Your role will include walking alongside our users and facilitating their relationship with the technology. From picking out a shiny new computer to counseling their issues over time, you will act as the technical guru who others seek out for their large and small problems.  You will lead our company by creating and facilitating ongoing technology training. 

REQUIREMENTS

CRITICAL QUALITIES:

  • Mature Christian faith and agreement with Cafe 1040’s statement of faith 
  • A passionate follower of Jesus Christ with a proven devotion to the habits necessary to maintain a daily relationship with him
  • Reflect personal and public integrity in line with Biblical principles
  • Highly organized with a natural attention to detail
  • Analytical mind that can comprehensively plan and quickly discern technological problems
  • High-level drive for execution and perseverance

 SKILLS AND EXPERIENCE

  • Expert (“Genius”) in all Apple desktop and iOS devices
  • A working knowledge of Apple server products is of great benefit
  • Working knowledge of integrating Macintosh systems into an Active Directory Domain environment
  • Competence with configuration of non-Apple equipment
  • Adept at BASH command-line interfaces such as Terminal on a Mac
  • Knowledgeable about various systems for internet security
  • Proficiency with helpdesk ticketing systems
  • Demonstrated ability to work on teams
  • Ability to meet deadlines and perform under pressure
  • Strong interpersonal skills
  • Strong written and verbal communications skills especially related to technological policy and manual writing
  • Strong time management skills
  • Proficient at prioritizing projects
  • Ability to coordinate effort across multiple teams
  • Ability to influence and work within team dynamics to move projects forward in the midst of competing demands
  • Quick-learning and self-teaching
  • Patient and adaptable disposition to changing circumstances
  • Strong multi-tasking and problem-solving abilit

 

This is a support-based position. Nothing in this job description restricts Cafe 1040’s right to assign or reassign duties and responsibilities to this job at any time.  Responsibilities occasionally may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines.