IT Manager

JOB TITLE

IT Manager | Full-Time

TEAM/LOCATION

Operations Team 

REPORTS TO

Operations Director

JOB DESCRIPTION OVERVIEW

Your job will be to supervise and manage all technological needs of the company. You will manage troubleshooting (individually and as part of a team) as well as server and network administration. Keeping our company internal network secure and accessible, both in the United States and in our overseas bases, will be one of your main concerns. You will also assess and provide limited maintenance for all company hardware, stateside and overseas. Additionally, you will be responsible for the purchase, setup, and inventory of new company hardware. When needed, it will be your role to contact outside sources to provide software support and/or hardware repair.

REQUIREMENTS

CRITICAL QUALITIES:

  • Mature orthodox Christian faith and agreement with statement of faith
  • A passionate follower of Jesus Christ with a proven devotion to the habits necessary to maintain daily relationship with him
  • Reflect personal and public integrity in line with Biblical principles
  • Highly organized with a natural attention to detail
  • High-level drive for execution and perseverance
  • Analytical mind that can comprehensively plan and quickly discern technological problems

 SKILLS AND EXPERIENCE

  • Knowledgeable about a variety of Apple products and systems with the ability to configure and troubleshoot both hardware and software
  • Competence with configuration of non-Apple equipment
  • Knowledgeable about various systems for internet security and server administration
  • Adept at BASH command-line interfaces such as Terminal on a Mac
  • Ability to coordinate effort across multiple teams
  • Ability to influence and work within team dynamics to move projects forward in the midst of competing demands
  • Demonstrated ability to work on teams
  • Ability to meet deadlines and perform under pressure
  • Strong written and verbal communications skills especially related to technological policy and manual writing
  • Strong time management skills
  • Strong interpersonal skills
  • Quick-learning and self-teaching
  • Patient and adaptable disposition to changing circumstances
  • Strong multi-tasking and problem-solving ability

 SPECIFIC JOB DUTIES, TASKS, AND RESPONSIBILITIES

  • Provide assistance for new hire setup and current staff equipment including but not limited to:
    • Purchase new Mac computers and other hardware for new staff
    • Add new user accounts to our Mac OS X Server, including creating and testing email addresses and VPN credentialso Configure Mac OS X client computers and iOS devices for access to our network via VPN, and add email, calendar, contacts, and chat accounts
    • Secure our client computers, including the use of encryption, firmware passwords, and antivirus software
    • Add phone extensions to our VOIP phone system, and assign these extensions to the physical Polycom SoundPoint IP hardphones.
    • Set up and configure client networking equipment, including modems, Cisco routers, and wireless routers, for both stateside staff as well as overseas staff
    • Test Apple OS releases for client computers to make sure everything works, then allow staff to upgrade their computers, and troubleshoot problems that result
  • Provide ongoing assistance to maintain staff hardware, including but not limited to:

    • Purchase new Mac computers and other hardware for new staff

      • Add new user accounts to our Mac OS X Server, including creating and testing email addresses and VPN credentialso Configure Mac OS X client computers and iOS devices for access to our network via VPN, and add email, calendar, contacts, and chat accounts
      • Secure our client computers, including the use of encryption, firmware passwords, and antivirus software
      • Add phone extensions to our VOIP phone system, and assign these extensions to the physical Polycom SoundPoint IP hardphones.
      • Set up and configure client networking equipment, including modems, Cisco routers, and wireless routers, for both stateside staff as well as overseas staff
      • Test Apple OS releases for client computers to make sure everything works, then allow staff to upgrade their computers, and troubleshoot problems that result
  • Provide ongoing assistance to maintain staff hardware, including but not limited to:

    • Root out malware on Mac clients
    • Run maintenance operations on Mac clients to speed them up
    • Replace RAM and Hard Drives in Mac client computers
  • Maintain accurate documentation:

    • Record processes, keep inventory for technology, report budget and expenses for hardware and software purchases
    • Write knowledge base articles to keep track of procedures
  • Utilize help-desk ticketing system and provide help-desk support to our staff

  • Maintain and upgrade server-related hardware and software to achieve stable and predictable virtual environment for all staff. This includes:

    • Administer our Mac OS X communication server and our Linux and Windows servers, making sure they are working correctly, and are properly backed up
    • Maintain our email mailing lists, keeping them updated and working correctly
    • Upgrade server operating systems, and update software to keep current with Apple software releases
  • Collaborate with the head of Security to stay well-informed of IT security issues relevant to our company as a whole, and to our overseas staff in our base countries

  • Support and uphold the policies, values, and statement of faith of Cafe 1040

  • Maintain sustainable funding levels for role through Cafe 1040 support- raising model

  • Actively take the opportunities to mobilize those people in the scope of you influence toward involvement and investment in the mission and vision of Cafe 1040

This is a support-based position. Nothing in this job description restricts Cafe 1040’s right to assign or reassign duties and responsibilities to this job at any time.  Responsibilities occasionally may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines.